I couldn’t go a whole month without posting something …

My run of technology troubles has continued, and I’m no greater fan of silicon based lifeforms than before.

But I have come to appreciate good support when I get it even more , and I would like to take this opportunity to praise Dell, who are obviously one of these companies who know how much value they can get by looking after their punters once they’ve taken their money.

I turned into a right twonk a few days ago and panicked that I’d screwed my laptop up - terrified that by fiddling I’d make life worse I resorted to contacting Dell support. I won’t embarrass myself by saying what the fix was, but suffice it to say that the very helpful scot on the other end quickly and efficiently put me back on the right track. I’ve rated Dell for years, and this experience has made me even more of a fan.

I can’t write about support without mentioning the other company that I have nothing but praise for and that’s Rackspace - I’ve been at the sharp end of servers playing around previously (with another hosting company), and I have to say that when I’ve been shopping for managed hosting since the first thing I do is check out the support, and the Rackspace claim that their support is fanatical is no understatement - I can vouch for it.